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key_missing — the widget never sent an API key

What happened

The widget made a request to api.podsaid.com without the X-Embed-Key header. Server rejected with 401. This almost always means the api-key attribute is empty, misspelled, or missing on the <ask-pod-widget> tag.

Fix in 60 seconds

  1. Open the page you pasted the snippet on and view source.
  2. Confirm the tag reads api-key="pk_live_..." — hyphen, not underscore. It’s api-key, not api_key or apiKey.
  3. Grab the current value from Console → Settings → Embed Code. We only display the plaintext once at mint, but the snippet page always has the current usable key substituted in.
  4. If your CMS strips custom attributes, wrap the snippet in a raw-HTML block (Squarespace: Code Block; WordPress: Custom HTML block).

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